7luck88 Privacy Policy – Malaysia Personal Data Protection

1Introduction & Scope of Privacy Policy

7luck88 ("we", "our platform") values the privacy of every member who uses our services. This Privacy Policy is designed to give you a clear and transparent picture of how we manage the personal information you provide when registering an account, using the platform, or interacting with the 7luck88 customer support team.

This document applies to all users of the 7luck88 platform — including website visitors, registered members, active players, and former members whose accounts remain within the data retention period. The scope of this policy covers all services offered by 7luck88, including slots, Live Casino, Sports Betting, badminton, lottery, and all other platform features.

This Privacy Policy forms part of your agreement with 7luck88 and should be read alongside our Terms & Conditions. If you do not agree with any aspect of this Privacy Policy, you should not use the 7luck88 platform.

2Types of Personal Data Collected

7luck88 collects various types of personal information from its members depending on how you interact with our platform. This information is necessary for us to deliver a secure, efficient, and personalised service to you.

• Data you provide directly when registering or updating your account profile.
• Data automatically generated through your use of the platform, including activity logs and session data.
• Data received from third-party payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks) during transaction processing.
• Data obtained through the identity verification (KYC) process where required.

3Purpose of Data Collection & Processing

7luck88 collects and processes your personal data for several legitimate and necessary purposes in order to deliver our services effectively. We do not collect data beyond what is required for the purposes stated below.

1. Creating and managing your member account on the 7luck88 platform.
2. Processing deposits and withdrawals via your chosen Malaysian payment method.
3. Verifying your identity (KYC) to prevent fraud and money laundering.
4. Providing effective and responsive 24/7 customer support.
5. Sending important notices relating to your account, terms, and platform updates.
6. Complying with applicable legal and regulatory obligations.
7. Improving the user experience through analysis of platform usage behaviour.
8. Detecting and preventing fraud, misuse, and suspicious activity.
9. Sending promotional information and bonus offers to members who have given their consent.

4Legal Basis for Data Processing

7luck88 processes your personal data on one or more valid legal bases under Malaysia's Personal Data Protection Act (PDPA) 2010 and related legislation. For each category of data we collect, there is a clear legal basis that authorises such processing.

• Contract Performance: Processing that is necessary for 7luck88 to fulfil its contractual obligations to you, including account management and financial transaction processing.
• Consent: For marketing communications and promotional offers, we rely on the explicit consent you provided during registration or subsequently through your preference settings.
• Legitimate Interests: For fraud prevention, platform security, and service improvement purposes that benefit all 7luck88 members.
• Legal Obligations: Where processing is required to comply with applicable Malaysian laws, including anti-money laundering (AML) requirements.

5Data Sharing with Third Parties

7luck88 does not sell, rent, or disclose your personal data to third parties for their own commercial marketing purposes. However, in certain limited circumstances, we may need to share your information with the following parties:

• Payment Providers: Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and banking institutions such as Maybank and CIMB receive the transaction information necessary to process your deposits and withdrawals.
• Game Providers: Third-party game providers such as Pragmatic Play and PG Soft may receive game data necessary for the functioning of online games.
• Legal Authorities: Data may be disclosed to Malaysian authorities if required by court order or applicable law.
• Technical Service Providers: Companies that support the technical operations of our platform, including server hosting providers, are bound by strict confidentiality agreements.

6Use of Cookies & Tracking Technologies

The 7luck88 platform uses cookies and similar tracking technologies to enhance the user experience, understand how the platform is being used, and ensure its core functions operate correctly.

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how web pages are used, helping us identify and resolve technical issues.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details for a more convenient experience in future visits.
• Analytics Cookies: Helping us understand aggregate user behaviour to improve 7luck88's platform content and services.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect your experience on the 7luck88 platform. Your login session requires essential cookies to function properly.

7Data Security Measures

7luck88 implements multiple layers of technical and operational security measures to protect members' personal data from unauthorised access, loss, destruction, or accidental disclosure.

• 256-bit SSL encryption for all data transmitted between your device and 7luck88's servers.
• Encryption at rest for all sensitive information stored in our databases.
• Strict access controls — only authorised personnel with a legitimate need may access members' personal data.
• Round-the-clock server security monitoring by 7luck88's dedicated IT team.
• Regular security audits conducted by independent third parties to identify and address any vulnerabilities.
• A clear security incident response procedure to ensure any breach is addressed promptly.
• 7luck88 employees undergo regular data protection training.

8Data Retention Period

7luck88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account remains active and for a reasonable period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal and anti-money laundering regulatory requirements.
• Communication Logs: Customer support records are retained for 3 years for reference and dispute resolution purposes.
• KYC Data: Identity verification documents are retained for the period required under relevant legislation.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to you. The deletion process follows established procedures and cannot be reversed once completed.

9Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have several important rights regarding your personal data held by 7luck88. We are committed to respecting and facilitating the exercise of these rights.

10Children's Data Protection

The 7luck88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. Should we discover that personal data from an underage individual has been collected without our knowledge, immediate steps will be taken to delete that information and close the associated account.

Parents and guardians who suspect their child may have registered an account on the 7luck88 platform without permission are encouraged to contact our support team immediately at support@7luck88.bet.

11Links to Third-Party Sites

The 7luck88 platform may contain links to third-party websites or services operated by game providers or our business partners. This Privacy Policy does not apply to those third-party websites or services.

7luck88 is not responsible for the privacy practices of third-party websites. We encourage you to read the Privacy Policy of any third-party website you access via links from our platform.

12Amendments to the Privacy Policy

7luck88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. The latest version of the Privacy Policy will always be available on this page.

• The date of the most recent amendment will be updated at the top of this document.
• Members will be notified of significant amendments via in-platform notices or email.
• Continued use of the 7luck88 platform following any amendments constitutes acceptance of the updated terms.
• You are encouraged to review this page periodically to stay informed about how we protect your information.

13Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how 7luck88 handles your personal data, we encourage you to reach out through the following channels.

• Email: support@7luck88.bet — for privacy enquiries and data rights requests.
• Live Chat: Available 24/7 on the 7luck88 platform for general privacy-related enquiries.
• Response Time: Email enquiries will be responded to within 2 business days; formal data rights requests within 14 business days.